The number of grievances related to catering services that were received by Centralised Catering Services Monitoring Cell (CSMC) in the past five years and the number of them that were resolved are as under:-.
| Year | 2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 | Total |
| Total Complaints | 1649 | 2599 | 4324 | 4328 | 4286 | 17186 |
| Complaints Resolved | 1649 | 2599 | 4324 | 4328 | 4286 | 17186 |
The number of regular and surprise inspections conducted by Railway officials in the past two years for monitoring of quality and hygiene along with the action taken are as under:-
